Welcome to Preksha Education. We value the trust of our students, parents, and customers, and we want you to be satisfied with every purchase made through https://prekshaeducation.com/. This Refund Policy explains the conditions under which refunds, replacements, and cancellations may be considered for products and services purchased from our website.
By placing an order or purchasing any product or service from our website, you agree to this Refund Policy.
1. Our Commitment
We strive to provide high-quality educational products and services, including:
- Printed books
- Study materials
- Mock tests
- Online courses
- Recorded classes
- Digital notes
- Downloadable PDFs
- Educational subscriptions
If an issue occurs with your order, we will make reasonable efforts to resolve it fairly.
2. Digital Products – No Refund After Access
Due to the nature of digital content, all sales of digital products are generally final once access has been granted, delivered, downloaded, or activated.
This includes but is not limited to:
- PDF notes
- E-books
- Downloadable files
- Recorded classes
- Online courses
- Mock tests with access
- Membership content
- Digital subscriptions
- Practice papers delivered electronically
Once a digital product has been shared, accessed, or made available to the purchaser, refunds cannot be issued because digital content cannot be returned.
Please review product descriptions carefully before purchasing.
3. Exceptions for Digital Products
A refund or correction may be considered only in limited situations such as:
- Duplicate payment charged accidentally
- Technical error causing non-delivery
- Wrong product access due to verified system issue
- Payment completed but order not generated
In such cases, users should contact us with payment proof and order details for review.
4. Physical Books and Printed Materials
We take care in packing and shipping physical books. However, if you receive a damaged, defective, or incorrect product, we are here to help.
You must contact us within 3 days of delivery if:
- The book received is damaged
- The wrong book was delivered
- Pages are missing or defective
- The parcel contains a major printing defect
- The package arrived in unacceptable condition
After verification, we may provide:
- A replacement copy, or
- A full or partial refund, depending on the issue
5. Conditions for Replacement or Refund of Physical Products
To process your request, you may be asked to provide:
- Order ID
- Full name
- Contact number
- Photos of the damaged item
- Photos of packaging label
- Description of the issue
Refund or replacement decisions are subject to review and verification.
6. Non-Refundable Situations for Physical Products
Refunds or replacements may not be approved if:
- Request is made after 3 days of delivery
- Damage occurred after delivery due to misuse
- Minor packaging wear during transit with usable product
- Incorrect address provided by customer
- Delivery failed due to customer unavailability
- Customer changed mind after shipment
- Product was used, altered, or resold
7. Order Cancellation
Before Dispatch
Physical book orders may be cancelled before dispatch, subject to operational status.
After Dispatch
Once a physical order has been shipped, cancellation may not be possible.
Digital Orders
Digital orders cannot usually be cancelled after access is granted or processing has started.
8. Refund Processing Time
If a refund is approved, the amount will generally be returned to the original payment method used during purchase.
Refunds are usually processed within 5–7 business days, depending on:
- Bank processing time
- UPI provider timelines
- Card network processing
- Payment gateway timelines
- Holidays or non-working days
Some payment methods may take additional time beyond our control.
9. Payment Gateway Transactions
Payments made through secure gateways such as Razorpay or other authorized processors are subject to their banking and settlement timelines.
If a payment was deducted but order confirmation was not received, please contact us with transaction details for assistance.
10. Shipping Charges
Shipping charges, courier fees, COD charges (if applicable), or convenience fees may be non-refundable unless the issue was caused by our error.
11. How to Request a Refund or Replacement
To request support, please contact Preksha Education through our official website contact page and include:
- Name
- Order number
- Registered mobile/email
- Product name
- Reason for request
- Supporting photos (if physical product issue)
Incomplete requests may delay processing.
12. Fraud Prevention
To protect genuine customers, we reserve the right to reject refund claims involving:
- False damage reports
- Repeated abuse of refund requests
- Unauthorized payment disputes after successful delivery
- Misrepresentation of facts
13. Changes to This Policy
We reserve the right to update, modify, or revise this Refund Policy at any time without prior notice. Updated versions will be effective once published on this page.
Users are encouraged to review this page periodically.
14. Contact Us
If you have any questions regarding refunds, replacements, or cancellations, please contact Preksha Education through our official website contact page.
15. Final Note
We genuinely want you to be happy with your purchase and will always try to resolve valid issues fairly and professionally. Thank you for choosing Preksha Education.